Jetpack

Jetpack Comments Now Available at a Launchpad Near You

The wait is finally over. You’ve been asking for it for months and we are finally ready to ship it.

Jetpack Comments has arrived!

We’re breaking down the barriers between you and your audience. When someone reads an article on your site and wants to comment, they can now use one of their existing social networking accounts to post a comment. No longer do they need to create yet another account and profile.

Since it is a large change, we are making Jetpack Comments opt-in. To activate it, just visit the Jetpack menu on your Dashboard and click the Activate button inside the Jetpack Comments box.

When activated, Jetpack Comments takes the place of your theme’s comment form in this nifty, sleek form:

To leave a comment, just click in the box and start typing.

After a visitor has written a comment, they will have several ways to identify themselves. A visitor can leave a comment as a guest¹, or they can choose to use their WordPress.com, Twitter, or Facebook account. For example:

You can also change the “Leave a Reply” heading and the color scheme of the Jetpack Comments form under the Settings → Discussion menu.

Bug Fixes

We’ve also fixed a few outstanding bugs in this release:

  • Multiple fixes for Sharing, such as updates for language locales on the Facebook Like button and making the More button more reliable.
  • Updates to the YouTube and Audio shortcodes for better URL escaping.
  • Update the YouTube shortcode to respect the embed settings in Settings → Media when appropriate.
  • Code clean up for After the Deadline.

You should see the update available in your WordPress dashboard shortly. Alternatively, you can always download the latest version of Jetpack here at jetpack.me as well.

Remember to contact support if you need help.

On the Horizon

We’re always excited to bring more features to Jetpack. While we can’t provide any estimates on when these will be included in Jetpack, here are some of the additions or improvements that we are planning:

  • Increased customizability of the Subscription feature’s emails.
  • A better Jetpack management interface.
  • A refresh of the Sharing options.

¹ Guest commenting is still controlled by the options in Settings → Discussion; if you disable guest commenting, visitors will not be able to use this option in Jetpack Comments.

Posted in Features, Releases | 193 Comments

How to view your email subscribers

With the addition of email subscriptions in Jetpack 1.2, one common question is: is it possible to view your list of subscribers? The good news: you can. The bad news: it’s disturbingly hard to find.

Unless you posess psychic powers, or you are one of the programmers who worked on this, you’re unlikely to find it.  We’ll work on making this simpler in the future, but for now, here’s what you do:

  1. Go to your Dashboard
  2. Click on Site Stats
  3. Scroll all the way down
  4. On the left, you’ll see a section labeled Subscriptions

If you click on the link labeled blog followers, you’ll see a list of all of the email address of people who have subscribed to your blog.

Again, we’re sorry this is so hard to find, and we expect to simplify this in the future. I could explain why this happened, but that rarely satisfies anyone, so I won’t.

Ok. If you really want to know, I can share one important fact. At the time we released Jetpack 1.2, WordPress.com was moving away from use of the term subscriber, in favor of the term follower. If we followed along (ha ha), we’d annoy people by using a new term. But if we didn’t, we’d annoy people by using an old term. Either way we’d annoy some percentage of our users. We went with the later approach, We also knew that when 1.2 released, we’d likely get questions about what’s going on, and need to write a post like the one you are reading, explaining why there were some strange design choices in how subscriptions worked in Jetpack.

In the short term, this post should help clarify things. In the long term, we’ll consider paving over this UI pothole with pure Jetpack goodness. Thanks for reading, and jetpacking.

Posted in Features | 81 Comments

How to use Email Subscriptions in Jetpack 1.2

The major new feature in Jetpack 1.2 is email subscriptions. Since we want you to get the most out of Jetpack, we’re taking a few minutes to explain what it does and how it works.

How does it work?

Many visitors to blogs never return. But if you can get them to subscribe, Jetpack will let them know when there’s a new post, so they can return and give you more traffic. This is similar to what Feedburner and others services do.

The reason why we can offer this in the Jetpack plugin is because of WordPress.com. The WordPress.com servers handle the messy work of sending and managing all the emails for you. Your blog is still yours, but subscriptions are handled, by us, for free, on your behalf.

How to turn Subscriptions on

All features in Jetpack 1.2 are on by default. Subscriptions, like all other features in Jetpack, requires no special magic to activate.

Visitors can choose to subscribe to new posts, or to subscribe to new comments on a post they have already commented on, so they can stay involved in the conversation.

Where will subscriptions appears on your blog?

The UI for Subscriptions can appear in two places. One is on by default, the other you have to active manually.

By default, you will see two new checkboxes on every blog post, at the bottom of the comments form. It will look something like this, depending on the theme you are using.

You can also add subscriptions to your sidebar, which we strongly recommend.


To add the Subscriptions Widget to your sidebar, go to your Dashboard. Then click on Widgets. You will see a widget called ‘Blog Subscriptions (Jetpack)’. Click on it, and drag it to the sidebar on the right.

What will your blog readers see?

When visitors choose to subscribe, and type in their email address,  in a few minutes they’ll get a confirmation email that looks like something like this:

If they click Confirm, they’ll receive a notification of every future post by email (each containing a link to Manage Subscriptions, so they can unsubscribe at any time). If they ignore the confirmation email, nothing will happen.

 How to turn Subscriptions off

If you don’t want to use Subscriptions, you can turn it off in two steps.

Go to your Dashboard, then Jetpack. Then click on the Learn More button for Subscriptions. You’ll see a Deactivate button. Click it to turn Subscriptions off.


Posted in Features | 173 Comments
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