Support Home > Getting Started > Known issues

Known issues

Some plugins and themes are known to conflict with some of the features implemented in Jetpack. Until these conflicts are resolved, you can check this list to find out what to do.

Better WP Security and BulletProof Security

These plugins can block access to your site’s XML-RPC file. This file is used by Jetpack to connect to, and must be accessible at all times. You will consequently need to configure Better WP Security/BulletProof Security to make sure that your site’s XML-RPC is publicly accessible.

W3 Total Cache

There are known issues with the Minify engine in W3 Total Cache and many other plugins, including Jetpack. If you experience issues when the Minify engine is activated, try deactivating it to see if it helps.

Antispam Bee, Spam Free WordPress, Bad Behavior, WP-SpamShield, CommentLuv

These plugins are currently not compatible with the Jetpack Comments module.

Cleaner Gallery / Hybrid themes

If you use the Cleaner Gallery plugin or a theme including this functionality, you won’t be able to use the Carousel and Tiled Gallery modules on your site. To solve this conflict, you can install this small plugin to deactivate Cleaner Gallery.


The ComicPress theme is not compatible with Jetpack’s Mobile theme. Comics published via ComicPress cannot be accessed from the Mobile Theme.

CloudFlare’s Rocket Loader

CloudFlare’s Rocket Loader is currently not compatible with Jetpack Likes, Site Stats, and other Jetpack features using Javascript. You’ll consequently need to disable this feature in your CloudFlare settings.


There are some known issues with contact forms on sites using WPML not sending emails to notify site owners, however the contact form submissions will still be recorded in the Feedback section of your site’s Dashboard.

Web servers using ports other than 80

Jetpack expects your site’s web server to be listening on port 80. This is about 99.99% of the web servers in the world. Websites using ports other than 80 appear in this format:

If your website does not use port 80, you will not able to use the full functionality of Jetpack.


Get every new post delivered to your Inbox.

Join 64,198 other followers